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FAQ

Shipping and Returns

Shipping charges for your order will be calculated and displayed at checkout.

What delivery options do you offer?

We offer several delivery options, including multiple carriers offering standard shipping or express shipping. Delivery times and costs vary depending on the option chosen and the delivery location.

Can I track my order?

Yes, once your order is dispatched, we will send you a tracking number via email. You can use this number to track your order's progress on our carrier's website.

Do you ship internationally?

We are not currently shipping internationally but hope to in the near future.

What is your returns policy?

Of course we hope you love your purchase! But if you want to request a return upon receipt, you have 30 days to do so.

To be eligible for a return, your item must be in the same condition that you received it, with tags and it's original packing materials. You'll also need the receipt or proof of purchase.

To start a return, reach out through the Contact link. If accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns are eligible for store credit.

GUMBALL BEADERY JEWELRY INFO

All about your new precious

Will mine look just like the picture?

This is a very good question! And the answer is both yes & almost yes!

ONE-OF-A-KIND PIECES (marked in listing)

For one-of-a-kind pieces, YES! 100% There's only one and it is in the photos.

EVERYTHING ELSE

Natural stones and pearls vary slightly because nature is an artistΓ©.

The piece in the photo is for sale and the first person who orders will receive that one. Often there are other versions available, or I will make a new version with the same materials that just vary as much as nature does.

Some "made-to-order" pieces will allow selection of hardware materials ... gold-filled, sterling silver, stainless steel and less expensive options. As well as custom lengths. If you don't see those options on the listing you're interested in - please reach out to discuss further. We may be able to accommodate your ultra specific desires.

As a maker & a person, I am committed to body-positivity and strive to make necklaces that fit every gorgeous body the way every gorgeous person wants their necklaces to fit. Which is why most pieces already include extenders for maximum versatility. But, as a small business, it's cost-prohibitive to add as much length on every extender as I'd like. If you want more length than currently offered on a particular piece ... we'll make it happen.πŸ’š

How do I care for my new jewelry?

Gumball Beadery pieces are made with high quality natural materials including genuine gemstones and freshwater pearls. They're designed with care to bring you lasting joy. To keep them looking their best, we recommend the following care:

πŸ’§ Keep Dry:

Remove your jewelry before showering, swimming or exercising. Water, especially with chlorine or salt, can dull the shine and weaken materials over time.

🫧 Clean Gently:

Use a soft, dry cloth to wipe down jewelry after wearing. This helps keep oils & makeup from discoloring porous stones.

🧰 Store Smart:

Keeping your pieces stored separately, ideally in pouches or sectioned jewelry boxes will help prevent tangling and scratches.

🧴 Avoid Harsh Chemicals:

Lotions, perfumes and spray-in hair treatments can affect the finish of your jewelry. For best results, apply these before putting on your accessories.

πŸ’– Handle With Love:

Your jewelry is handcrafted with care and delicate materials. Be mindful of tugging or dropping your pieces to prevent damage.

Can I order a custom design?

Like that Gumball style but haven't found "the one"? Would love to create something special just for you. Use the Contact link to send over your wish list: style, color scheme, desired due date and budget. Group orders for bridesmaids, sororities, teams, sisters, friends, brosefs & any funky bunch ... are also very welcome!

Do you offer wholesale?

Yes, please! Boutiques and any other shops interested in carrying Gumball Beadery products should use the Contact link to share your store info and we'll be in touch with more details.